Mentorship Program

Foundation

The NYS Home Care Providers Foundation (HCPF) an affiliate of the NYS Association of Health Care Providers (HCP) has partnered with leading e-learning platform, Nevvon to offer Legacy of Care©, a tested peer-to-peer mentorship program designed to promote personal and professional growth opportunities for home care caregivers. This turn key program is available to home care agencies nationwide for immediate adoption.

Background

The program was piloted at multiple home care agencies throughout New York State starting June 1, 2020 with the goal of decreasing caregiver turnover rates in the first 90 days of employment—the time frame with the highest level of turnover in home care. The pilot program concluded on May 31, 2021 with key findings showing that non-pilot agencies, those without mentorship programs, had a 170% higher caregiver turnover rate in the first 90 days of employment as compared with pilot agencies during the research period.

Now the program is available for home care agencies nationwide to adopt and transform their own retention programs. The Legacy of Care© program includes thoughtfully designed training for administrative staff and caregiver mentors and guides agencies from implementation to documentation. HCPF has partnered with Nevvon to develop cutting-edge online training modules, available in English and Spanish.

Program Overview

Goal: Create a culture of empowerment by pairing outstanding existing caregivers to supporting roles for new employees

Mentors are experienced caregivers who would mentor 3-5 new caregivers at a given time. New hires (mentees) are matched with a Mentor at the time of hire. This provides a lifeline to the agency and support during in the most critical time in a caregiver’s career.

Module 1: Agency Training/Program Overview

Module 1 includes a detailed program overview to understand the structure, benefits and responsibilities for Mentors and Mentor Managers.

Module 2: Training for Mentors and Mentor Managers

Module 2 is a detailed training program for Mentors and Mentor Managers which includes exercises, best practices, and role-playing to prepare for Mentorship.

Module 3: Microcredentialing Program Enhancements

Communication Advanced Designation
Communication is the foundation of all our interactions and relationships. Being able to communicate effectively is one of the most valuable skills you can have. As a caregiver, effective communication skills are also essential to providing safe and appropriate care. This optional course allows the learner to better understand how to effectively communicate with clients, family and co-workers. The course reviews fundamentals of communication theory and establishes techniques for creating positive, high-quality connections, while also identifying practical strategies to overcome communications challenges in a personal care setting.

Module 4: Live Secondary Mentor and Mentor Manger Training

This section includes tools to assist in the facilitation of the final Mentor and Mentor Manager Training class including a “train the trainer” lesson to assist Mentor Managers who are looking for a refresher on how to facilitate a group Mentor training session which offers existing Mentors exercises specifically focused on teaching caregivers how to care for themselves while caring for others.

Your agency will receive a customized Toolkit that includes: