Onboarding, maintaining, and managing the home care aide workforce is essential for all home care agencies and critical in maintaining client and customer satisfaction. In this workshop, participants will receive training about effectively managing day-to-day care and service challenges while meeting clients’ care needs and achieving care outcomes.
Participants will build core skills including: onboarding of home care aides, Understanding NYS regulatory requirements for home care aides, tracking service hours efficiently, managing client schedules, how to help achieve quality goals and role in Value-Based Payments, how to increase customer satisfaction, how to develop and retain paraprofessional staff, tips to problem-solve service delivery concerns and how to respond to incidents and complaints.
Who Should Attend
New and experienced coordinators/schedulers, compliance staff, and their managers. Registration in teams is encouraged for maximum results.
Your registration fee includes morning coffee, lunch, and afternoon snack break.
Chapter/ Member $305.00 / Non-member $415.00
Addtl Chapter/ Member $280.00 / Addtl Non-Member $385.00
Chapter Member (3 or more attending) / Member $245 pp / Non-Member Group $365 pp
Cancellations received 7 days before the event date will receive a refund, less a $75 administrative fee. No refunds will be issued after that date; no refunds will be issued for no-shows. Substitutions may be made within the same organization upon notifying HCPF.
Locations hosted by our Event Sponsor:
