Important Information for NYS Home Care Providers 

NYSDOH Home and Community-Based Care Providers

NYS Health Care Workers

General NYS Guidelines



Business Related COVID-19 Webinars

COVID-19 Health Care Related Webinars

Important Contact Information

The following questions can be directed as follows:

  • Medicaid Fee-for-Service (FFS) coverage and policy questions should be directed to the Office of Health Insurance Programs (OHIP), Division of Program Development and Management at (518) 473–2160.

  • Medicaid Managed Care (MMC) general coverage questions should be directed to the OHIP, Division of Health Plan Contracting and Oversight at: [email protected] or (518) 473–1134. 

  • MMC reimbursement, billing, and/or documentation requirement questions should be directed to the enrollee's MMC plan.

  • FFS claim questions should be directed to the eMedNY Call Center at (800) 343–9000.

Medicaid Coverage and Reimbursement Policy for Services Related to COVID–19

March 27, 2020 - The New York State Department of Health has updated a special edition of the Medicaid Update, originally issued March 10, 2020, featuring New York State Medicaid Coverage and Reimbursement Policy for Services Related to Coronavirus Disease 2019 (COVID–19).  This Medicaid Update can be found at:

July 2021 Medicaid Update Special Edition for Comprehensive Guidance Regarding Use of Telehealth including Telephonic Services During the COVID-19 State of Emergency can  be found here

NYS Medicaid COVID-19 Vaccine Billing (NYSDOH July 2021)

Centers for Medicaid and Medicare Services

Additional New York State Guidance

DOH guidance and resources for the public and providers can be found at the following links:

 Information for Health Care Providers (NYSDOH)

COVID-19 Home Page (NYSDOH)

Cleaning and Disinfection Guidance

Other Important Resources


Public and Private Facilities Cleaning and Disinfection Guidance (NYS DOH 5/10/21)

NYS DEC List of Disinfectants (8/6/21)

Guidance for Infection Control and Prevention Concerning COVID-19 in Home Health Agencies (CMS 3/10/20)

Universal Use of Eye Protection (NYSDOH 11/24/20)

Options when Personal Protective Equipment (PPE) is in Short Supply or Not Available, download. (NYSDOH 4/2/2020)

Guidance for Infection Control and Prevention Concerning COVID-19 by Hospice Agencies (CMS 3/9/20)

Financial Relief for Providers During the Pandemic

Useful Templates

Is your agency experiencing a shortage of Personal Protective Equipment (PPE)?

If so, contact your local Office of Emergency Management (OEM).

NYC Providers can utilize the PPE Service Center. Supplies are obtained through Medline.

For those with N95 fit-tested employees (with access to N95 respirators), OSHA has temporarily removed the requirement for annual fit testing. Initial fit testing is still required. Citations will not be issued as long as the other OSHA-required components of a respiratory protection plan are met (i.e., medical evaluation, initial fit testing, etc.). Read more about this and view the full list of continued OSHA requirements.

Home Care Worker Financial Resources

Child Care Assistance: NYS Essential Worker Scholarship

Excluded Workers Fund

DOH Weekly COVID-19 Update Call

Recordings from the Provider Update Calls can be  found here

From Providers, For Providers

Vendor Resources And Assistance During COVID-19

Resources available from HCP Associate members.

Other Resources for Providers

For questions, please contact  HCP