Home Care Coordinator Workshop

Online registrations have now ended. Please contact CHC at 518.463.1167 to register.
The role of coordinators and schedulers is essential for all home care agencies, and coordinators can be critically important in maintaining customer satisfaction. In this workshop, coordinators and schedulers will receive hands-on training about effectively managing day-to-day challenges and learn strategies for accommodating caseloads and how to develop flexibility to deal with unforeseen challenges. Coordinators/schedulers will build core coordinator skills including: efficient tracking of service hours, tools for producing efficient schedules, how to help meet quality goals,tips to problem solve service delivery concerns, how to respond to incidents and complaints, how to increase customer satisfaction, how to reduce overtime and strategies for dealing with difficult people.

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Date: Tuesday, April 25 2017
Address: Long Island Marriott
101 James Doolittle Blvd.
Uniondale, NY 11553
Directions: Directions

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HCP, 20 Corporate Woods Blvd., 2nd Fl., Albany, NY 12211
518.463.1118 • E-mail: hcp@nyshcp.org