Thursday, December 12 - 3:00-4:00 pm ET
The Aide's Role in Customer Service and Patient-Centered Care
Presented by Kathie Smith, RN
Health care providers recognize that greater client satisfaction leads to both better agency financial and clinical outcomes. Patient-centered care actively involves the client in planning and implementing care, and takes into account what the client needs as well as what they want. Customer service and patient-centered care are linked in focusing on the client as the center of care, and paraprofessionals are an essential part of the process.
This audio program will assist paraprofessionals in understanding the importance of good customer service, review what it means to provide patient-centered care, and how that can lead to greater client satisfaction and better agency outcomes.
This program is presented by the Association for Home and Hospice Care of North Carolina in partnership with Community Health Care Services Foundation, Inc. (CHC). New York State providers will benefit from this presentation, while understanding that New York State laws and regulations may differ from the information included in this presentation. CHC customers outside of New York State and North Carolina are advised to adhere to all pertinent state and local laws.
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Webinar - HCP members-only
Tuesday, December 17 - 11:00 am - 12:30 pm ET
Understanding the Impact of the Elimination of the Companionship Exemption Law Under FLSA for Home Care Providers
Presented by David Prager, Esq., and John Ho, Esq., Bond Schoeneck & King
The U.S. Department of Labor (DOL) has released its final rule eliminating the companionship exemption for caregivers employeed by third party agencies. As a result, beginning January 1, 2015, home care agencies across the country will be required to pay minimum wage and overtime payments to these workers. Attend this informative webinar to learn more about how this change will impact New York agencies and clients. The webinar will cover:
How the changes impact New York minimum age and overtime requirements
What the changes are for live-ins
How the change impacts CDPAP
A review of the new travel time payment requirements
New developments in the home care Wage Parity Law and their effect on wage and benefit obligations
What agenceis should do to prepare for compliance
This webinar is only available to HCP members and is being offered at a special rate.
DOWNLOAD THE FLYER AND REGISTRATION FORM